Contact us
Contact Us
At Spinboss casino, we're committed to providing you with the best possible customer support experience. Whether you have a question about our games, need help with your account, or want to discuss responsible gaming options, we've got you covered.
Our Support Team is Available
We offer a range of ways for you to get in touch with us:
- Live Chat: Our friendly and knowledgeable team is available 24/7 via live chat. Just click on the button at the bottom right-hand corner of your screen.
- Email Support: If you have a query or issue that's not urgent, please email our support team directly using one of the following addresses:
- Phone Support (UK Only): You can also contact us on the UK phone number 0203 322 7000 Monday to Friday between 9 AM and 6 PM GMT.
Help Centre Access
We've put together a comprehensive help centre that's packed with useful information, FAQs, and step-by-step guides. You can access it at any time by clicking on the "Help" tab at the top of our website or from within your account settings.
- General Support: Our FAQ section has answers to common questions about games, accounts, and more.
- Responsible Gaming: If you're concerned about your gaming habits or want advice on setting deposit limits, please visit our dedicated responsible gaming page.
Verification or Account-Help Support
If you need help with account verification or have any issues related to your account, please don't hesitate to contact us. We'll do everything we can to resolve the issue as quickly and efficiently as possible.
- Technical Issues: If you're experiencing technical problems such as login errors or connectivity issues, our team will be happy to troubleshoot with you.
- Account Recovery: If you've forgotten your password or need help recovering access to your account, please don't worry – we'll guide you through the process step-by-step.
Responsible Gaming Assistance
At Spinboss casino, we take responsible gaming very seriously. We're committed to providing a safe and enjoyable experience for all our players.
- Self-Exclusion: If you feel that you need a break from gaming or want to restrict your access to certain features, please use our self-exclusion tool.
- Deposit Limits: Set deposit limits using the tools provided in your account settings. This can help you stick to your budget and avoid any unwanted expenditure.
Communication Response Expectations
We strive to respond to all support inquiries within a reasonable timeframe – usually between 24 hours and two working days, depending on the complexity of your issue. We'll always do our best to keep you updated on the progress of your request.
- Escalation: If your query requires attention from one of our senior team members, we may need to escalate it for further investigation.
- Disputes: If you have a dispute with us or another player, please contact our support team who will do their best to resolve the matter amicably and fairly.
General Support Workflow
When contacting us via live chat or email, be sure to provide as much detail as possible about your issue so we can assist you more efficiently. If you're unable to reach us directly, consider checking out our help centre or FAQs for answers to common questions.
- Multilingual Assistance: We offer support in English and multiple other languages. Please select the language that best suits your needs.
- Help Articles: Our comprehensive library of articles covers a wide range of topics from account security to gaming strategies – feel free to browse at any time!
By choosing Spinboss casino, you can be confident that we're committed to providing top-notch customer support whenever and however you need it.
